our policys
Returns
All Returns must be sent back within 15 working days in new condition, including packaging. a 10% restocking fee applies to all items.
Incorrectly ordered diff lockers may not be eligible for refund.
Terms of service
All terms are as per the invoice detail.
All accounts are to be paid by the due date, or a 10% fee may be added. Cash sales are to be paid in full before the collection / dispatch of goods. any disputes must be discussed before the accounts due date.
Privacy
We are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020. By using our website or engaging our mechanical and engineering services, you agree to the terms of this policy.
Information We Collect
We collect information necessary to provide you with 4x4 accessories and engineering & mechanical services, including:
Contact details: Name, email address, physical address, and phone number.
Vehicle information: Make, model, year, VIN, and registration number for mechanical work.
Payment information: Credit card details or bank account info (processed via secure third-party providers).
Digital data: IP address, browser type, and cookies when you visit our online store.
Why We Collect Your Information
We use your data to:
Process and ship orders for 4x4 accessories.
Provide mechanical repairs, custom engineering, and fabrication.
Communicate regarding quotes, service updates, or technical advice.
Comply with legal obligations, such as health and safety records or LTNZ requirements for vehicle modifications where applicable.
Send promotional material (only if you have opted in).
Disclosure of Information
We do not sell your personal information. We only share data with third parties when necessary, such as:
Courier and freight companies for parts delivery.
Payment processors (e.g., Stripe, Windcave, or PayPal).
Specialist subcontractors or engineers required for your specific vehicle project.
Regulatory bodies like Waka Kotahi (NZTA) if required for engineering certifications.
Storage and Security
We take reasonable steps to protect your data from loss or unauthorised access. Digital data is stored on secure servers (which may be located outside of New Zealand). Physical records at our workshop are stored securely and accessed only by authorised staff.
Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to any personal information we hold about you.
Request that we correct any inaccurate information.
To make a request, please contact our Privacy Officer using the details below.
Overseas Disclosure
If we use overseas-based cloud services (such as Shopify or Google Analytics), we ensure these providers meet privacy standards comparable to New Zealand law.
Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact:
Privacy Officer: Lockie coskerie - Owner/operator
Email: Lockie@lczfab.co.nz
Physical Address: 5 opihi road, Totara Valley, pleasant point 7920